Ask about ProvenTherapy
Email mg@proventherapy.com, or use the contact form and choose “Therapist App enquiry”.
Include your operating system, app version, the steps you took and the exact error wording. Do not include client names, clinical notes, passwords, licence keys or your Recovery Phrase.
What support covers
Contact us with installation and activation questions, product problems, and questions about features or supported import fields. In-app Help covers daily workflows, settings and recovery. Email support complements that in-app guidance; response times vary and 24-hour live coverage is not included.
Your annual software plan supports everyday practice work, with product guidance for setup and use. Clinical supervision, emergency cover, managed backups and migration projects are separate services outside this offer.
Installing on Windows
The current installer is for Windows 10/11 x64 and is digitally signed through Microsoft Azure Trusted Signing. A newer application can still show a SmartScreen reputation notice. Check the source and publisher; contact support if you are uncertain. Download only through the official download section.
Installing on a Mac
macOS 12 or later is required. Choose Apple silicon for M1, M2, M3, M4 or later, or Intel for an Intel-based Mac. You can check the chip or processor in Apple menu → About This Mac.
Your licence and trial
The 14-day trial includes Scribe Elite features and needs no credit card. Plans are billed annually—no monthly subscription bills. Unlimited clients and appointments on every paid plan. Purchase is handled through Polar; your licence key is delivered by email. Enter the key in the app to activate. Check the checkout for subscription and renewal terms. If the email has not arrived, check spam or junk and contact us using the purchasing email address without sending payment details.
Backups, lost devices and passwords
Your encrypted local records stay under your control. Keep a recoverable backup and its associated Recovery Phrase so you can restore your practice when needed. Support can guide the process, but cannot retrieve your database or recreate a lost phrase. Follow the backup and recovery guide as part of setup.
Before moving from another app
Plan your move with support: describe your export’s file structure so we can identify which client and appointment fields Guided Import can map. Attachments, assessment histories and some supplier formats need separate handling. Keep live client records private when asking for guidance.